Strategy,
efficiency and
connection
Operational consulting and an in-house management platform for SMEs that want to stop improvising.
20 years in international operations · a platform already handling nearly €2M
I don't sell theory. I sell a system proven in the field
Twenty years of operations behind me. A live platform ahead.
Over the past year, through connx-ia, I've been running the operational management project of a company covering mainland Spain and the islands, with every area under one roof: finance, sales, operations, technical, marketing, HR and legal.
In that time I built, with a technical team, a 360 platform that now governs all the company's information: sales, commissions, collections, receivables, incidents, stock, payroll. One place, in real time.
connx-ia is exactly that, offered to other SMEs: the method, the platform and the experience of having made it work for real.
One screen. Your whole company
Your company, your 360
360 by connx-ia is a modular management platform deployed bespoke for each client. Your company becomes [YourCompany]360.
- / 01
Real-time executive dashboard
Signed sales, collections, pending and receivables at a glance. Your business status fits on one screen.
- / 02
Commissions, targets and collections forecast
Set to your model: tiers, accrual dates, instalments. Your sales team sees their number, you see the total.
- / 03
Technical management, support and incidents
Tickets, assignment, traceability. Each incident with history, responsible technician and associated cost.
- / 04
Smart alerts
Renewals coming due, clients going cold, margins slipping. The platform warns you in time, before it becomes a problem.
Available modules
We deploy only what your company needs. Each module is independent and switches on when the time is right.
Dashboard & Reporting
Executive 360 view and automatic reports by area.
Sales & Client Operations
Pipeline, collections forecast, commissions and full client record.
Projects & Stock
Planning, resource allocation and stock and asset control.
Support & Incidents
Tickets, traceability, technical history and cost per intervention.
Panel & Actions
Campaigns, budget, leads and sales attribution.
Treasury & Payroll
Cash forecast, expense control, HR management and payroll.
Systems & Audit
Scrum board, database audit and error tracking.
Vehicle Booking
Booking, calendar and usage traceability per user.
Two ways to
work together
Ongoing consulting to put your operations in order. The 360 platform to sustain them over time. Separately or combined.
Consulting in operational efficiency and logistics
Fixed packs, no hourly rateOne-week diagnosis inside your operation. If it fits, we move to a 3-month engagement with KPIs and a weekly review.
- Diagnosis: 1 week on the ground, process map, leaks identified, clear proposal
- 3-month engagement: hands-on execution, weekly review, KPIs
- Scope locked upfront, no surprises
- If we move to the 360 platform, discount on the rollout
360 by connx-ia platform
Setup + subscriptionBespoke management platform. We deploy the modules your company needs, tailor it to your processes and deliver it as [YourCompany]360.
- Functional analysis and bespoke design
- Rollout of the selected modules
- Team training and ongoing support
- Maintenance, upgrades and new features
The first 360
We mapped their processes and analysed where they were leaking time and money. On that diagnosis we built the 360 platform tailored to them.
Today the company optimises all its resources from a single platform. Sales, technical, finance, HR, marketing and operations, all in real time.
This is not theory. It's a living system, in production, running a real company.
- 48% Average margin sustained on complex multichannel operations
- 100% Business areas integrated into a single platform
- 0 Parallel Excel sheets for management reporting
- 24/7 Real-time visibility of sales, collections and receivables
We used to run the company on scattered Excels and the boss's WhatsApp. Today I manage sales, collections, receivables and incidents in real time from one screen. It's not a demo, it's the system I operate with every day.
Four phases. No fluff
Every company is different. The method doesn't change: understand first, intervene then, measure always.
Listen and map
A week inside your operation. Real processes, not the ones in the manual. I find where you're leaking time and money.
An ordered plan
A short document: what stays, what gets redesigned, what gets digitalised, what gets cut. With priorities and cost.
Hands on
I work side by side with your team. If a platform is needed, we deploy it. If training is needed, we do it.
Measure and adjust
Weekly meeting, clear KPIs and freedom to pivot. A living operation isn't run with rigid annual plans.
SMEs tired of doing twice the work
If your team fights fires instead of moving forward, if you lose money and don't know where, or if you bought software nobody uses, we can probably work together.
Whether you're a long-standing Spanish SME or you're arriving from abroad to set up here and need to understand the local market: I work in your language and on the ground.
- Excel sheets only one person understands
- Operational tasks that depend on the boss's WhatsApp
- Reports made by hand every Monday
- Processes set up "just because" that nobody reviews
- Software bought with enthusiasm and used at 20%
- Decisions made on gut feeling, not data
Vanessa Micic · connx-ia I'm Vanessa Micic
Belgian by origin, Spanish by adoption, based in Alicante. For twenty years I've directed operations and foreign trade across five countries: France, Belgium, the Netherlands, Germany and Italy. My last role was Commercial Director. Analysing numbers, moving goods across borders and leading teams is what I've done for almost two decades.
In 2025 I took it further: I founded connx-ia and built a 360 management platform from scratch. My job: applying that method to manage and optimise companies from the outside, side by side with their teams. Today I do it at a vending and 24h stores company covering mainland Spain and the islands. I designed it solving real problems, on the ground, not on a whiteboard.
The results show in the numbers that count:
Same company, leaner, more profitable.
That's what I bring to your SME: the method of someone who has run international operations and the platform of someone who has made it work for real. I save you the years of trial and error. We start where it hurts most.
- Economics · Université Libre de Bruxelles
- EPHEC Brussels · 1997-2000
- Spanish and French (native)
- English (professional)
- Dutch and German (basic)
- ~20 years in international logistics
- Regular operation in 5 countries
- Commercial Director, last role
A 30-minute call
I tell you what I see, whether I can help and if not, who can. No commitment. Choose how you'd rather talk.